Refund & Cancellation Policy

1. Subscription Payments

VistaarFlow offers subscription-based plans that may be billed on a monthly or yearly basis, depending on the plan selected.

Subscription fees are charged in advance for the applicable billing period. Once a payment has been successfully processed and access to the paid plan has been activated, the subscription fee is generally non-refundable, except where required by applicable law or specifically stated in this policy.

2. Free Trial

Where VistaarFlow provides a free trial, users may evaluate the platform during the applicable trial period before purchasing a paid subscription.

If no payment is collected during the free trial, there is no amount to refund.

Any features, credits, storage, integrations, or other resources available during a trial may be subject to separate trial limits.

3. Cancellation of Subscription

You may cancel your VistaarFlow subscription at any time.

Cancellation prevents the subscription from renewing for the next billing cycle. Unless otherwise stated, you will continue to have access to your paid plan until the end of your current billing period.

Cancellation does not automatically entitle you to a refund for any unused portion of the current subscription period.

4. Refund Eligibility

Refunds may be considered in limited circumstances, including:

• A duplicate payment was charged due to a technical or payment-processing error.
• An incorrect amount was charged by VistaarFlow.
• Payment was successfully deducted but the corresponding subscription was not activated due to a verified technical issue attributable to VistaarFlow.
• A refund is required under applicable consumer protection or other applicable laws.

All refund requests are subject to verification and approval.

5. Non-Refundable Charges

Refunds will generally not be provided for:

• Change of mind after purchasing a subscription.
• Failure to use the platform after subscription activation.
• Partial or unused subscription periods.
• Unused user seats, contacts, pipelines, storage, credits, or other plan allowances.
• Cancellation after a subscription renewal has already been processed.
• Features or integrations that the customer chooses not to use.
• Account suspension or termination resulting from a violation of VistaarFlow's Terms & Conditions.
• Charges incurred through third-party services or integrations.

6. Subscription Renewals

Paid subscriptions may automatically renew according to the billing cycle selected at the time of purchase.

Customers are responsible for cancelling their subscription before the next renewal date if they do not wish to continue using the paid service.

Once a renewal payment has been successfully processed, it will generally be non-refundable except in cases involving billing errors, duplicate charges, or where otherwise required by law.

7. Plan Upgrades and Downgrades

Customers may be able to upgrade or downgrade their VistaarFlow subscription depending on the plans available at the time.

Upgrades may result in additional charges or prorated billing, as displayed during the upgrade process.

When downgrading, the limits and features of the new plan may apply from the applicable billing date. Any unused capacity, credits, user seats, contacts, pipelines, storage, or other allowances from the previous plan have no cash value and are not refundable.

Customers should ensure that their usage complies with the limits of the selected plan before downgrading.

8. Credits and Usage-Based Features

Certain VistaarFlow features may operate using platform credits or usage allowances.

Unless otherwise expressly stated:

• Used credits cannot be refunded.
• Unused credits have no cash value.
• Credits cannot be exchanged for cash.
• Credits included with a subscription may expire or reset according to the applicable billing cycle or plan terms.
• Credits or allowances from a higher plan may not remain available after a downgrade.

9. Third-Party Charges

VistaarFlow integrates with third-party platforms and service providers, which may include communication, telephony, messaging, AI, advertising, email, payment, and other external services.

Charges imposed directly by third-party providers are not controlled by VistaarFlow and are non-refundable through VistaarFlow.

This may include, but is not limited to:

• Meta/WhatsApp conversation or messaging charges
• Telephony or calling charges
• SMS charges
• AI provider usage charges
• Email service charges
• Advertising platform charges
• Payment gateway or banking charges

Customers are responsible for reviewing the pricing and refund policies of the relevant third-party provider.

10. Technical Issues

If you experience a technical problem with VistaarFlow, please contact our support team so that we can investigate and attempt to resolve the issue.

Temporary service interruptions, scheduled maintenance, third-party service outages, internet connectivity problems, or issues caused by external integrations do not automatically qualify for a refund.

Where a substantial service issue is verified to have been directly caused by VistaarFlow, we may, at our discretion and subject to applicable law, provide an appropriate remedy, service credit, or refund.

11. How to Request a Refund

To request an eligible refund, please contact VistaarFlow support within 7 days of the applicable transaction.

Your request should include:

• Your registered name
• Registered email address
• Business or account name
• Transaction or payment reference
• Date and amount of payment
• Reason for requesting the refund

Additional information may be requested to verify the transaction and investigate the request.

Submitting a refund request does not guarantee approval.

12. Refund Processing

If a refund is approved, it will normally be issued to the original payment method used for the transaction.

The time required for the refunded amount to appear in your account may vary depending on the payment gateway, bank, card issuer, or other payment provider.

Any processing time imposed by banks or payment providers is outside VistaarFlow's control.

13. Taxes

Applicable taxes, including GST or other statutory taxes, may be charged as required by law.

The refund treatment of taxes will depend on applicable tax regulations and the nature of the transaction.

14. Exceptional Circumstances

VistaarFlow reserves the right to review refund requests individually in exceptional circumstances.

Any refund, credit, or other accommodation provided as an exception does not create an obligation to provide the same exception in future cases.

15. Changes to This Policy

VistaarFlow may update this Refund & Cancellation Policy periodically to reflect changes to our services, billing practices, payment methods, or applicable legal requirements.

The updated policy will be published on our website with a revised Last Updated date.

Continued use of VistaarFlow after an updated policy becomes effective constitutes acceptance of the revised policy to the extent permitted by applicable law.

16. Contact Us

For questions regarding subscriptions, cancellations, billing, or refunds, please contact:

VistaarFlow

Website: vistaarflow.in

Support: Contact us through the official VistaarFlow website.